Terms of Service

5.1 Initial Consultation

• Free initial consultation to discuss your requirements
• Non-binding discussion of project scope and feasibility

5.2 Proposal and Agreement

• We provide a detailed proposal including scope, timeline, and pricing
• Services begin upon acceptance of the proposal and execution of a Service Agreement
• Specific terms may be outlined in separate Master Service Agreements (MSAs) or Statements of Work (SOWs)

5.3 Project Execution

• We deliver services according to agreed timelines and specifications
• You provide necessary information, access, and feedback in a timely manner
• Changes to scope require written approval and may affect pricing and timeline

6.1 Pricing

• Pricing is specified in individual proposals or service agreements
• Prices are in USD unless otherwise specified
• Prices do not include applicable taxes

6.2 Payment Schedule

Typical payment structure:

• Upfront Payment: 30-50% upon project commencement
• Milestone Payments: As specified in the agreement
• Final Payment: Upon project completion and delivery

6.3 Payment Methods

We accept:

• Major credit cards (Visa, Mastercard, American Express)
• Bank transfers
• PayPal
• Other methods as agreed

6.4 Late Payments

• Invoices are due within 15 days of issuance unless otherwise specified
• Late payments may incur a 2% monthly interest charge
• We reserve the right to suspend services for overdue accounts

6.5 Taxes

You are responsible for all applicable taxes, duties, and governmental charges.

7.1 Client-Owned IP

Upon full payment:

• You own the final deliverables created specifically for your project
• We transfer ownership of custom code and designs as specified in the agreement

7.2 EnDevSols-Owned IP

We retain ownership of:

• Pre-existing code, libraries, and frameworks
• General methodologies, processes, and know-how
• Any work not specifically created for your project

7.3 License to Pre-Existing Tools

We grant you a perpetual, non-exclusive license to use any of our pre-existing tools, libraries, or frameworks incorporated into your deliverables.

7.4 Third-Party Components

• Some deliverables may include open-source or third-party components
• These are subject to their respective licenses
• We will disclose such components in project documentation

7.5 Portfolio Rights

We reserve the right to:

• Display your project in our portfolio (with your permission)
• Use anonymized case studies for marketing purposes
• Reference you as a client (with your permission)

You may request confidentiality, which we will honor.

8.1 Confidential Information

Both parties agree to protect confidential information including:

• Business strategies and plans
• Technical specifications and code
• Financial information
• Trade secrets
• Customer data

8.2 Obligations

• Maintain confidentiality during and after the engagement
• Use confidential information only for the purposes of the project
• Not disclose to third parties without written consent
• Return or destroy confidential information upon request

8.3 Exceptions

Confidentiality does not apply to information that:

• Is publicly available
• Was known prior to disclosure
• Is independently developed
• Must be disclosed by law

9.1 Our Warranties

We warrant that:

• Services will be performed with reasonable skill and care
• Deliverables will substantially conform to agreed specifications
• We have the right to provide the services
• Our work will not infringe third-party intellectual property (to our knowledge)

9.2 Warranty Period

• Bug fixes and corrections: 30-90 days after delivery (as specified in agreement)
• Does not cover issues caused by modifications made by you or third parties

11.1 Your Indemnification

You agree to indemnify and hold harmless EnDevSols from claims arising from:

• Your use of our services in violation of these Terms
• Your violation of laws or third-party rights
• Content, data, or materials you provide
• Your breach of confidentiality

11.2 Our Indemnification

We will indemnify you against claims that our deliverables infringe third-party intellectual property rights, provided you:

• Notify us promptly of the claim
• Give us control of the defense
• Cooperate with our defense efforts

12.1 Term

These Terms remain in effect while you use our services.

12.2 Termination by You

You may terminate:

• By completing or canceling all active projects
• By providing written notice

12.3 Termination by Us

We may terminate or suspend services if you:

• Violate these Terms
• Fail to make payments
• Engage in harmful or illegal activities
• Provide false information

12.4 Effect of Termination

Upon termination:

• Outstanding payments become immediately due
• We will deliver work completed up to termination date
• Confidentiality obligations survive
• You must cease using our services and deliverables (if applicable)

12.5 Cancellation Policy

• Before Work Begins: Full refund minus 10% administrative fee
• Work in Progress: You pay for work completed; we refund remaining amount
• After Delivery: No refunds unless deliverables fail to meet agreed specifications

13.1 Eligibility

Refunds may be issued if:

• Deliverables materially fail to meet specifications (documented in writing)
• We are unable to complete the project
• Both parties mutually agree to termination

13.2 Non-Refundable

No refunds for:

• Change of mind or business direction
• Work already completed and delivered
• Third-party costs incurred (licensing, APIs, hosting)
• Services rendered according to specifications

13.3 Process

• Submit refund request to info@endevsols.com
• Include detailed explanation and supporting documentation
• We review within 10 business days
• Approved refunds processed within 30 days

17.1 Informal Resolution

Before formal proceedings, parties agree to attempt good-faith negotiation for 30 days.

17.2 Mediation

If negotiation fails, parties agree to mediation before a mutually agreed mediator.

17.3 Arbitration

If mediation fails, disputes will be resolved through binding arbitration in accordance with the rules of the International Chamber of Commerce (ICC).

17.4 Governing Law

These Terms are governed by the laws of Pakistan, without regard to conflict of law principles.

17.5 Jurisdiction

For matters not subject to arbitration, parties consent to the exclusive jurisdiction of courts in Attock, Punjab, Pakistan.