Privacy Policy

1. Introduction

EnDevSols Private Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website endevsols.com or use our services.

2. Information We Collect

2.1 Information You Provide to Us

• Contact Information: Name, email address, phone number, company name, job title
• Project Information: Business requirements, technical specifications, project details
• Communication Data: Messages sent through contact forms, email, or chat
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Account Information: Username, password (if you create an account)

2.2 Information Automatically Collected

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Cookies and Tracking Technologies: See our Cookie Policy below
• Location Data: General geographic location based on IP address

2.3 Information from Third Parties

• Social media profile information (if you connect via LinkedIn, etc.)
• Business information from public databases
• Referral information from partners

3. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI and software development services
• Communication: To respond to inquiries, provide customer support, and send project updates
• Contractual Obligations: To execute contracts, process payments, and fulfill service agreements
• Marketing: To send newsletters, promotional materials, and service updates (with your consent)
• Analytics: To understand how visitors use our website and improve user experience
• Legal Compliance: To comply with legal obligations and protect our rights
• Security: To detect, prevent, and address fraud, security issues, and technical problems
• Business Operations: To manage our internal operations, including troubleshooting and data analysis

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data based on:

• Consent: When you have given clear consent for specific purposes
• Contract Performance: When processing is necessary to fulfill our service contract with you
• Legal Obligations: When we must comply with legal requirements
• Legitimate Interests: When we have legitimate business interests that don't override your rights

5. How We Share Your Information

We may share your information with:

5.1 Service Providers

• Cloud hosting providers (AWS, Google Cloud, etc.)
• Payment processors (Stripe, PayPal, etc.)
• Email service providers (for newsletters and communications)
• Analytics providers (Google Analytics, etc.)
• Customer relationship management (CRM) systems

5.2 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

5.3 Legal Requirements

When required by law, court order, or governmental authority, or to protect our rights and safety.

5.4 With Your Consent

When you explicitly authorize us to share your information with specific third parties.

6. International Data Transfers

EnDevSols is based in Pakistan. If you are accessing our services from outside Pakistan, your information may be transferred to, stored, and processed in Pakistan or other countries where our service providers operate.

For EEA users, we implement appropriate safeguards such as:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by the European Commission
• Your explicit consent for the transfer

7. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption: SSL/TLS encryption for data in transit
• Access Controls: Limited access to personal data on a need-to-know basis
• Secure Storage: Encrypted databases and secure servers
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Staff trained on data protection and confidentiality
• Backup Systems: Regular backups to prevent data loss

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (typically 7 years for financial records)
• Resolve disputes and enforce agreements

Specific Retention Periods:

• Active Clients: Duration of business relationship + 3 years
• Prospective Clients: 2 years from last contact
• Marketing Data: Until you unsubscribe or request deletion
• Financial Records: 7 years (legal requirement)

9. Your Rights

Depending on your location, you may have the following rights:

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Understand how you use our website
• Improve website functionality
• Deliver targeted advertising

Types of Cookies We Use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand user behavior (Google Analytics)
• Marketing Cookies: Track visits across websites for advertising
• Preference Cookies: Remember your settings and choices

You Can:

• Manage cookies through your browser settings
• Opt-out of Google Analytics: tools.google.com/dlpage/gaoptout
• Disable third-party cookies

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to Know: What personal information we collect, use, and share
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt-out of the sale of your personal information (Note: We do not sell personal information)
• Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise CCPA rights: Contact us at info@endevsols.com

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our services after changes constitutes acceptance of the updated policy.